Field Technician / Remote Tech Hybrid
Job Description
Andromeda is seeking talented self-starters who are driven to complete tasks thoroughly. As a vital member of our 10–12-person service department, you will troubleshoot client issues both remotely and on-site, as assigned by the Dispatcher. Your role involves efficiently restoring clients' functionality while upholding excellent customer service standards. We're looking for a versatile tech enthusiast who thrives in teamwork and seeks continuous learning opportunities.
About You
Experience: Minimum 1 year in an MSP or corporate IT environment.
Skills: Proficient in IT areas such as PCs, laptops, servers, routers, Microsoft Server Operating Systems, Microsoft Workstation Operating Systems (Windows 7 to Windows 11), Microsoft Office, QuickBooks, Adobe software (Tech Support), hardware, software, and devices for layers 1, 2, and 3. Experience with Microsoft Azure and Office 365 is a plus.
Location: Must be near Lockport, IL, to work from our office.
Your Team
You'll collaborate closely with:
2 Field Techs
4 Remote Techs
2 Escalation Techs/Team Leads
1 Dispatcher/Coordinator
Responsibilities
Your contributions will include:
Conducting scheduled appointments at client sites.
Working on tickets remotely.
Collaborating with team members on resolving tickets.
About Us
Company: A 30-year-old technology service firm with a dedicated team of nearly 40 members.
Mission: Providing outsourced IT services to ensure client satisfaction.
Values: Communication, Action, Ownership, and Grit guide our work.
Compensation, Benefits, and Perks
Salary: $45K-$55K.
Benefits: Health, dental, vision insurance, 401K matching, life and disability coverage, paid holidays, sick days, vacation, mentorship program, and more. Flex vacation after 1 year.
Requirements: drug screen and some hands-on testing
Ready?
If you're prepared to excel as a service technician and tackle challenges head-on, we invite you to apply.
This is a hybrid working role.